If you are a SpringBoard user, all courses and class information must be created within the SpringBoard app first.
When you create a class in SpringBoard, it will then sync with Zinc. If there seems to be a delay, you can access your Zinc account, click on the Admin tab at the top, and utilize the Refresh Roster button to update your class information in Zinc.
If you are unsure how to create a course or add students in SpringBoard, please let us know (support@zinclearninglabs.com and/or the blue Help Center beacon in the bottom right hand corner) and we can get you in touch with the SpringBoard support team.